What if a resident's lease start date changes?

There may be times when your resident's start date will change during the move-in process. This article will help guide you through changing the start date and any necessary steps to ensure all tasks are completed and ready to go for move-in day.

Update lease date

1. Log into Updater
2. Click on Residents
3. Search and find the future resident you would like to change the start date
4. Click on the Future resident's name
5. Scroll down to the Resident detail section and click the pencil icon next to to change the date
6. Change the lease start date to the correct one
7. Click on Save changes

Reject any approved tasks that need to be redone

1. Log into Updater
2. Click on Residents
3. Search and find the future resident you would like to change the lease start date of
4. Click on the Future resident's name
5. Click on an already approved move-in task
6. Click on update task status
7. Click on reject task
8. Type in a reason such as lease start date change please resubmit
9. Click Send message
10. Repeat as needed

Notify your future resident

1. Reach out to your future resident via phone or email and let them know that the lease start date has changed. 
2. An email will be sent to the future resident asking them to resubmit any move-in task you have rejected for resubmission.