What if a resident's address changes?

There may be times when a resident's address will change during the move-in process.  This article will help guide you through changing the address and any necessary steps to ensure all tasks are completed and ready to go for move-in day.

Update Address 

1. Log into Updater
2. Click on Residents
3. Search and find the future resident you would like to change the address for
4. Click on the Future resident's name
   1. Click on Update unit at the top of the page to change the unit only
   2. Scroll down to the Resident section and click the pencil icon next to the address
5. Update the unit or address
6. Click on Save changes

Reject any approved tasks

1. Log into Updater
2. Click on Residents
3. Search and find the future resident you would like to change the address of
4. Click on the Future resident's name
5. Click the arrow next to the task
6. Click on Review across from the resident's name
7. Click on Update task status
8. Click on Reject task
9. Type in a reason as: address change please resubmit
10. Click Send message

Notify your future resident

1. Reach out to your future resident via phone or email and let them know that the unit number has changed and they will need to resubmit all move-in tasks again for approval.
2. An email will be sent to the future resident asking them to resubmit the move-in task.