Reporting access is currently only available for Account Admins with clients on Updater Pro|Onboarding. Please contact support@updater.com if you have a specific reporting request.
How to view data and reporting
- Login to Updater
- Click on Reports in the left menu
- You can Download a CSV file to your computer by clicking the Download CSVs on the top right hand of the page
Reports currently available
- Percentage of resident tasks reviewed by onsite teams
- Top 5 communities
- Bottom 5 communities
- Resident Tasks
- Onsite team task review rate (Percentage of tasks reviewed by the onsite team over the selected time period)
- Average task review time (Number of days taken by the onsite team to review (approve/reject) a task once it's submitted)
- Average time to set move-in costs (Average time to set move-in costs)
- Required Task Submission Rate (The average submission rate of required tasks by residents)
- Per task type
- Required Task Review Rate (The average required task review rate by onsite teams)
- Per task type
- Welcome letter emails
- Unit sign-up rate (Percentage of units that signed up for Updater Pro)
- Open Rate (Percentage of residents that have viewed the welcome letter email sent via updater)
- Sign-ups (Total number of units that signed up for Updater Pro)
- Emails sent (Total number of units that were invited to Updater Pro)
- Estimated efficiency improvements
- Estimated time saved (Updater saves onsite teams an average of 3 hours for every resident move)
- Estimated emails reduced (Based on our research, it is estimated that Updater Pro Onboarding saves onsite teams four emails per completed task)